Golden time for Putterills Lettings at prestigious national awards

Date Posted: 18/11/14

Putterills Lettings is celebrating a double victory after scooping two of the property industry's most prestigious awards. The Welwyn based business won gold in the Best Single Office category (East of England) at The Lettings Agency of the Year Awards 2014, in association with The Sunday Times and The Times and sponsored by Zoopla Property Group.


On Friday June 20, more than 500 of the UK’s leading lettings agents attended a glittering ceremony at The Lancaster London Hotel where the winners received their awards from Katie Piper, the best-selling author who rebuilt her life after surviving a brutal sulphuric acid attack. The event was hosted by newsreader Penny Smith. Director of Putterills Lettings Richard Selwyn said: “I am absolutely delighted and very proud to have won these prestigious awards and believe this stands as testimony to the high standards that we maintain in all areas of ourlettings business.


“My colleagues very much deserve this recognition for all their hard work and I hope this will motivate all the team further to continue to improve upon the service we offer.” The ceremony was the culmination of a rigorous judging process by a panel of 2 1 industry experts who assessed submissions before conducting an extensive review of the entrants, which included over 12,000 minutes of telephone interviews and mystery shopping exercises.


The judges said: “The staff at Putterills is absolutely paramount to the success of the business. The owner absolutely values his people and has cultivated a culture of incentive and reward for hard work. This is rewarded in turn with absolute loyalty and respect. “The senior team is fully involved, and completely informed and enthusiastic about all aspects of the business – this attitude is filtered down to the team. The focus on systems and processes is strong and if they identify any areas where they can streamline or simplify for business benefit, they do it. The judge said she would use this agency if she lived in the area – there can be no higher praise.”

 

The previous month, TV property expert Phil Spencer announced that Putterills Lettings had won Silver (South East North) at the 11th annual ESTAS awards at the Hilton Park Lane in London. More than 700 sales/lettings agents and suppliers to the industry gathered for the ESTAS which reveals the best agents in the country determined by research carried out amongst customers. This year, 32,000 questionnaires were completed by customers during the competition. Phil Spencer said: “An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. In a world where it’s becoming increasingly difficult to make contact with a real person in a company isn’t it so refreshing that you can phone almost any agent in the UK and get straight through to a real person.

 

More recently, we were awarded the Bronze at The Negotiator Awards in the “Regional Agency of the Year - East of England Category”. This is particularly impressive considering that this was open to both Sales and Lettings Agents of varying sizes.

Richard Selwyn, Director, says: “I am absolutely delighted and very proud to have won these prestigious awards and believe this shows testimony to the high standards that we maintain in all areas of our lettings business. My colleagues very much deserve this recognition for all their hard work and I hope this will motivate all the team to further continue and improve upon the service we offer.”